Recruit Ref: L039418644
Posting Date: 2019-08-14
VEGA Technology Limited

VEGA GLOBAL Group

Located in Hong Kong, Vega Technology Limited is the headquarters of Vega Global having a comprehensive regional network of 21 offices all over the world to deliver a growing number of Audio Visual / Information Technology projects for both private and public organizations. With more than 30 years of experience in the industry, we are proud to have become a leading AV/IT solution provider in APAC. In support of our continuous business growth, we are seeking competent candidates to fill the following vacancies:

Service Coordinator, Global Business (Customer Services)

Job Description:

  • Coordinate with internal, oversea branch office and external parties
  • Be the single point of contact between global clients and regional support teams
  • Provide a timely response to all requests and inquires through email and phone
  • Ensure the service progress is on track and meet SLA (Services Level Agreement)
  • Keep clients and team lead updated with the service status
  • Manage ticketing and scheduling system
  • Assign engineers to perform onsite service
  • Provide documentation and daily report support, such as service report, ticket logs & presentation materials
  • Prepare quotation, follow up the sales order and payment status

Job Requirements:

  • Degree holder or equivalent qualification
  • Working experience in similar roles are preferable. Fresh graduates are welcome
  • Attention to details, analytical and problem solving capabilities
  • Responsible, customer-oriented, proactive and good teamwork ethics
  • Good knowledge in MS Office applications
  • Good communications skills in English and Cantonese

We offer 5-day work week, adorable and friendly working environment, medical and other fringe benefits to the successful candidate. Please send in your application with detailed resume, availability, present and expected salary, and also quoting our reference number to hr@vega-global.com.

To know more about us, please visit http://www.vega-global.com/ or Corporate Video
http://youtu.be/APdIdtkIHeE


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
General 
Min. Edu. Level Req:
Bachelor 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Kwai Tsing District / Kwai Fong
Benefits:
  • Five-Day Work
Maximum 5 Temporary Records Limit Reached!
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