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Recruit Ref: L04348450
Posting Date: 2019-03-15
VST Computers (HK) Ltd

VST is a listed company in Sheung Wan specialized in distributing computer hardware and consumer electronics products in China, HK & Macau.
To cope with our business expansion, we are currently looking for candidate with suitable caliber to fill up the following positions.

IT support

Technical Support Engineer

08-Mar-19

jobsDB Ref. JHK100003006894284

Job brief

We are looking for a Technical Support Engineer to provide pre-sale support and second-level assistance to our customers.

Technical Support Engineer responsibilities include performing demonstration and training to customers, and resolving product issues by configuring software, operating system and network. For more complex problems, you need to liaise with vendors for solutions.

To be qualified for this role, you should hold a diploma or degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you enjoylearning new products, helping people to use these products and are able to explain technical details simply, we’d like to meet you.

Responsibilities

Learn new products

Prepare product presentation materials

Provide demonstration and training to customers

Diagnose and troubleshoot technical issues

Properly escalate unresolved issues to appropriate teams

Provide prompt and accurate feedback to customers

Prioritize and manage several open issues at one time

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with customers

Requirements

2 years working experience

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Higher Diploma in Information Technology, Computer Science or relevant field

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

 

We offer five (5) days’ work an attractive remuneration package to the right candidate. Interested parties please send full resume and expected salary to vstpersonnel@vst.com.hk

 

Personal data provided by applicants will be used strictly for recruitment purpose only.

 


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
General 
Min. Edu. Level Req:
-- 
Total Working Exp:
2-4 
Salary(HKD):
-- (Monthly)
Location:
Central & Western District / Sheung Wan
Benefits:
  • Five-Day Work
  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Performance Bonus
  • Bank Holiday
  • Year end bonus
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