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Recruit Ref: L047092123
Posting Date: 2021-01-21
Fleet Management Limited

Company Profile

Fleet Management Limited is one of the world's largest independent third-party ship management firms with a 25-year history, over 20,000 qualified seafarers and over 450 vessels under management.

Headquartered in Hong Kong and supported by offices globally, Fleet Management is dedicated to maintaining the asset value of our clients' vessels as economically as possible. We ensure the vessels under our management are kept in optimal condition in terms of mechanics, technology and crew management - and in a state of operational readiness and compliance.

Fleet Management manages a range of vessels including bulk carriers, container vessels, general cargo carriers, oil tankers, gas carriers, and chemical tankers, ranging from 300 to 319,000 DWT - with many being young and energy-efficient with an age profile below the industry average.

Fleet Management offers a comprehensive range of ship management services that we tailor to each vessel owner's needs. These include technical and engineering services, crew training and management, new building supervision, insurance, independent surveys, superintendence, audits and commercial management.

As a leader in ship management, not only do we operate as an economically sustainable business, but also as an environmentally responsible organization. Safety, not just to our staff but also to the environment, is one of our key commitments to our clients, governmental organizations and other third-party stakeholders. As a result, Fleet Management has one of the best safety records in the industry and is leading the field in maritime pollution protection technology.

Fleet Management Limited is a proud subsidiary of The Caravel Group Limited - together we are dedicated to providing our clients first-class service with a wealth of knowledge and experience, and equally important, to expressing transparency, commitment and integrity in our services and philosophy.

The Caravel Group, also headquartered in Hong Kong, is a diversified global conglomerate focused on the provision of leading maritime services, the trading and logistics of dry bulk raw materials, investment management, and strategic asset ownership.

IT Support Analyst

Purpose of job

  • Acting as a face for our Digital/IT team, this role is a key point of contact for end users for IT incidents, service requests and communication with internal and external parties.
  • The service desk is a critical function of business operations and needs to work closely with users in a fast-paced, team environment with solid communication skills

Key Roles and Responsibilities
As a Service Desk Engineer, your typical day might include:

Incident Management

  • Take ownership of incidents and service requests and managing them in a logical and methodical manner from the first point of contact through to resolution, proactively keeping the customer informed of progress o
  • Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
  • Maintain and develop knowledge and skills to assist with first time incident resolution and problem resolution

Problem Management

  • Identify repeat issues or service risks and assist in prevention
  • Proactively identify issues and resolutions to improve our customer service and internal processes and operations

Vendor Management & Finances

  • Obtaining quotes and managing the purchasing and invoicing for IT equipment and licenses
  • Maintain good relationships with our vendors obtaining the best value for the organization

Teamwork & Sharing Knowledge

  • Sharing knowledge with team colleagues and users
  • Create knowledge articles for the self-service portal

Infrastructure Knowledge

  • Windows/Mac OS deployment and support
  • User hardware/software/peripheral support
  • Network troubleshooting and support
  • Hardware/Software procurement and asset management
  • Providing support for Audio-Video/Video Conferencing

Ability and desire to learn new technologies and to broaden your skills beyond being a service desk engineer

Job Experience, Functional Knowledge and Qualifications
Essential

  • 5+ years hands-on IT Support experience
  • 3+ years of experience supporting Office 365 and Microsoft Windows 10
  • Experience with Office 365 administration, especially Exchange, Teams and SharePoint
  • Experience working with vendors managing SLA, reporting, and incident resolution
  • IT purchasing experience in getting quotations, processing invoices, and receiving and managing assets. • Network knowledge to troubleshoot related issues
  • Skills in PC repair, troubleshooting, deployment, and liquidation
  • Experience with Meraki/Cisco or other next-gen firewalls
  • Experience with IT asset management and deployment tools such as Desktop Central
  • Experience with user setup and configuration on Windows systems
  • Audio/Visual and video conferencing support
  • Excellent communication skills in both written and spoken English

Desirable

  • Industry certification in: Microsoft MCSE, Microsoft 365, AWS, Security, or ITIL
  • Project Management - running small-scale projects from inception to completion

Competencies

  • Being Proactive : Identify issue/request trends and recommend and implement solutions to prevent recurrence. You don’t wait to be told to do something
  • Taking Ownership : Be responsible for your actions and the tasks undertaken to ensure these are completed in the agreed timelines. Flag risks that may affect meeting objectives and provide solutions to overcome these
  • Show Confidence : Contribute in discussions and meetings. Lead assigned initiatives and contribute to others. Get involved
  • Demonstrate Curiosity : Ask questions about your work, goals, processes and the company. Present findings in team meetings
  • Willingness to Learn: Build skills and capabilities to provide L3 and project support. Run small-scale projects through to completion
  • Be a Team Player : You want to share your knowledge and experience openly to help others and to help the team grow

We offer 5-day work, attractive salary and fringe benefits to the right candidate.  Interested parties, please forward your full resume with present and expected salaries by clicking hr@fleetship.com

(All information provided will be used for recruitment purpose only)


Summary
Industry:
Others 
Job Category / Function:
Job Position Level:
General 
Min. Edu. Level Req:
-- 
Total Working Exp:
3 
Salary(HKD):
--
Location:
Southern District / Aberdeen
Benefits:
  • Five-Day Work
  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Performance Bonus
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