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Recruit Ref: L049049470
Posting Date: 2020-07-03
PeopleLink Services Limited

Linked with new opportunity!

PeopleLink is a professional recruitment firm specializing in the I.T. positions both for permanent, contract, outsourcing position. Our team includes senior executive recruiters, functional experts, and technology industry leaders who have held different kind of I.T. position from junior to executive level.

If you are interested in our position, please send your resume to applicant@peoplelink-group.com

Service Delivery Manager

We are working with a MNC for a high caliber candidate to fill the captioned position:

Responsibilities:

  • Owns the overall service and day-to-day customer care in the provision of those services. Manage the production service providers to improve service performance where the delivered service is not meeting SLA or customer’s required levels.
  • Act as point of contact to interface with multiple stakeholders including our Client, internal service teams, system vendors on regular basis
  • Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management.
  • Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
  • Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client

Requirements:

  • Bachelor Degree in Information Technology or relevant discipline
  • Good command of spoken and written English
  • Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management expertise in ITIL and or other operation frameworks
  • Good interpersonal and communication skills with clients and colleagues (locally and overseas)
  • A proactive self-starter with the ability to work as a team, independently and under pressure
  • Customer focused and strives for high quality service & continuous improvement

Interested? Please apply with detailed resume indicating your availability, current and expected salary to jobs@peoplelink-group.com. Qualified candidates will be considered for other suitable positions.


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
General 
Min. Edu. Level Req:
Bachelor 
Total Working Exp:
5 
Salary(HKD):
--
Benefits:
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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