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Recruit Ref: L04928099
Posting Date: 2020-07-03
Hong Kong Television Network Limited (HKTV)

Established in 1992, the Group possesses extensive and successful experience in telecom market liberalization, popularizing advanced technology and applications. The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience.

Assistant Supervisor - Social Media & Product Review

What will you be Doing

  • Lead the team to ensure daily operations of the team are smooth and align with the company's business strategy
  • Professionally handle customer enquiries and escalated cases in a timely manner
  • Cooperate closely with local teams / stakeholders to solve customer issues and improve customer satisfaction
  • Optimise the team performance by providing support to team members and conducting training
  • Ensure all KPI targets of the team are achieved

Who is our Right Fit

  • University degree holder
  • Minimum 4 years of working experience in customer service field
  • Excellent interpersonal and communication skills
  • Proactive with good team spirit and able to take initiatives
  • Exceptional writing and verbal communication skills in English and Cantonese
  • Experience working in fast-paced environment is preferred

Wholesale & Retail 
Job Category / Function:
Job Position Level:
Min. Edu. Level Req:
Total Working Exp:
Sai Kung District / Tseung Kwan O
  • Free Shuttle Bus
  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Performance Bonus
  • Education Allowance
  • Staff Discount
  • Marriage Leave
  • Birthday Leave
  • Paternity Leave
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